Arbitration is an informal way to resolve your complaint without going to court. Arbitrators - often volunteers from the community - decide your case based on information you and the manufacturer provide. If your manufacturer has an arbitration program certified by WisDOT, you must use it before suing under the Lemon Law. If it is not certified, you do not have to use it. In either case, arbitration is free, you don't need a lawyer, and you don't have to accept a decision you don't like. Please call the toll-free number for the program's current procedures.
Certified by the State of Wisconsin:
BBB Auto Line
Better Business Bureau Auto Line
4200 Wilson Blvd.
Arlington, VA 22203-1838
(800) 955-5100(Certified for: Audi, General Motors, Hyundai, Isuzu, Kia, Saturn, Volkswagen)
(Non-certified for: Acura, AM General, Geo, Honda, Infiniti, Lexus, Nissan, Subaru, Ford, Lincoln, Mercury, Merkur)
National Center for Dispute Settlement
2777 Stemmons Freeway, Ste 1452
Dallas, TX 75207
(866) 767-7244(Certified for: Porsche)
(Non-certified for: Toyota, Mitsubishi)Consumer Arbitration Program for Recreation Vehicles (CAP-RV)
DeMars & Associates Ltd.
P.O. Box 1424
Waukesha, WI 53187-1424
(800) 279-5343(Certified for: Coachmen)
If you have questions:
- E-mail: dealers.dmv@dot.state.wi.us
- Call: (608) 266-1425
- FAX: (608) 267-0323
- Write to the address below:
Wisconsin Department of Transportation
Dealer & Agent Section
4802 Sheboygan Avenue, Room 201
P.O. Box 7909
Madison, WI 53707-7909
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